For delivery within the U.S., Divine Basics offers ground and air express shipments with Federal Express, UPS or Airborne Express at our discretion. International shipments are made via the United States Post office. Orders greater than $75 U.S. receive free ground shipping. Minimum shipping charge is $6.50.

Here are average shipping times and costs of shipments:

Shipping Method Your Cost % of order total Items should arrive

Standard Service 10% Up to 10 business days to process order, up to 7 business days for shipment. Holidays Excluded.**

Priority Service 20% Orders made before 2 pm EST are processed in 5 business days and shipped priority for receipt in 2-3 business days after processing.**

Rush Service 30-35% Orders placed before 2 pm EST, Monday-Friday, ship the next business day. Holidays excluded.**


**Customers are notified immediately if items are out of stock, or if shipping will be delayed. ***Customization of items depend on many factors, for custom items, we will provide a shipping timeline with your quote.
***Gift Certificates are shipped free of charge using USPS First Class delivery.
****Alaska and Hawaii items ship priority service and may require an additional day for delivery.

FRESH FLOWERS:

All Grower Direct flower selections are shipped direct from our greenhouses via overnight delivery service. Each order is securely packaged in an attractive, insulated gift box to ensure that only the freshest possible product arrives at its destination.

*Review the delivery address and delivery date before submitting your order.

*Please be advised that we are unable to cancel or change any orders once they are submitted to the supplier.

The following chart shows shipping for Grower Direct orders:

Delivery US $
Tuesday to Friday $ 9.95
Saturday $ 14.95
Hawaii/Alaska Destination $ 19.95
Hawaii/Alaska Destination on Saturday $ 24.95

Important Delivery Information

a.. Since our flowers are cut fresh and sent from the grower, there are no Sunday or Monday deliveries. Orders are only delivered Tuesday through Saturday.
b.. Since orders are delivered via overnight courier service, please be advised that any orders being sent to a corporate institution (office building, hospital etc.) may be delivered to the Shipping and Receiving Department. This is usually mandatory due to security reasons. We recommend contacting the facility prior to ordering to find out their policy on receiving orders via courier.
c.. The recipient's physical street address is required. Delivery is not available to Post Offices Boxes or Rural Routes.


Compare Florist Arranged Deliveries and Grower Fresh Deliveries:

Florist Arranged
a.. Available for Same Day delivery.
b.. Delivered already arranged in a vase.
c.. Recommended for a funeral home or hospital as product is delivered arranged.
d.. Includes gift message to the recipient.
e.. Florist will generally call to ensure that the recipient is available to accept the delivery.
f.. Hand delivered by local florist in recipient's area.
g.. Monday to Saturday delivery available to most locations. Grower Fresh
a.. Freshest cut flowers shipped overnight direct from our greenhouses.
b.. Delivered in an elegant gift box.
c.. Less expensive.
d.. Available for Next Day delivery.
e.. Includes a complimentary high quality gift card.
f.. Available with vase and/or chocolate add-ons.
g.. Tuesday to Saturday delivery available to most locations.


For further information regarding Grower Fresh Flowers, please visit the Grower Fresh Frequently Asked Questions Page.

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RETURNS AND EXCHANGES

At Divine Basics, we are proud of our unique and distinctive gift selection. If you find it necessary to return an item, we are happy to replace it with another selection or provide a credit for the original purchase. Non-defective items may be returned at the purchasers expense plus a 20% restocking fee. Items must be returned in original non-damaged condition. If an item has a manufacturing defect, or damaged in shipment, we will happily replace the item, and provide a postal service return shipment label. Should you choose to mail a defective item on your own, unfortunately we will not be able to refund shipping costs.

To return an item, call our toll free number 1.866.736.3538, to obtain a return authorization number, carefully repack the item in its original packaging and return to the address from which your item was shipped (see the original shipping label). Unfortunately, we will not be able to accept items without a return authorization number. Please keep a receipt and tracking information for your return package. Divine Basics is not responsible for items lost, stolen or damaged in transit.

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CHECKING OUT: FRESH FLOWERS, GIFT BASKETS, AND FLORIST ARRANGED BOUQETS

Our fresh flowers, gift baskets and florist arranged bouquets have a separate shopping cart than our other products. This allows for the special shipping times and rates we have reserved for our customers.

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GIFT CERTIFICATES
Gift certificates will be immediately emailed to your gift receipient. If you wish, we also can mail a hard copy certificate, gift packaged, at no extra charge. Simply state your wishes in the "notes" field during checkout.

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SERVICES
Tickets and/or certificates for services available on the Divine Basics website will be sent within 2 business days via U.S. Mail. For any special instructions, please provide your wishes in the "notes" field during checkout.

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